TN
Tsebiso N
1 reviews | Active since Apr 2019
26 Apr 2019, 15:32
Bad Identity Service
I was at identity store for an exchange, i received a very bad service and i wasn't helped and i left those clothes there because I'm not gonna wear them. I even closed my account with them.
Helpful (0)
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Replies (2)
Identity's replyOfficial
28 Apr 2019, 10:30 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply28 Apr 2019, 10:30
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
02 May 2019, 13:01 Thank you for your post.
At Identity, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further verify that arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Identity Online Team
At Identity, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further verify that arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Identity Online Team
Identity's reply02 May 2019, 13:01
Official
Thank you for your post.
At Identity, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further verify that arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Identity Online Team
At Identity, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further verify that arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Identity Online Team