BAD CUSTOMER SERVICE-no customer care knowledge

I'm truly cross with Identity Customer services which consultants are so ***********. As per Identity my account is in arrears, not sure how? I did payment as per what I was told by their customer service consultant since my pre-payment in December 2023. I did purchase after my pre-payment and was never told of any purchasing conditions. JIKI JIKI my account is overdue as per Identity. I query the matter?

ID response We have checked and based on the pre-payment made and the current status of the account which is an installment of R960 and arrears of R950.

The pre-payment can only cover the arrears of R950, which mean the installment of R960 will be due by 04 May. We do apologies for any inconvenience that may have been caused.

I paid R960 on the 04th May and again my account is overdue? WHY? I can't say only ID accounts department knows. I was told pre-payment can only cover R950.00 and that I must pay R960.00 for which I did pay.

Now the story has changed again, I'm in arrears and ID debt collections keep calling me million times per day. You guys damaged my credit profile due to *********** customer service consultants you have.