Bad customer service.

Does Identity deserve a "start"- hell no! Guys I get calls everyday from Identity as if I don't pay that account monthly. Now there was this rude ass coloured lady who called and asked me what my intentions are with paying my account. Like how can you ask a customer that question. Now everyday I'm asked the sam question and being harassed with calls on when I'm going to pay my account. Mind you I made arrangements that I'm gonna pay on the 26th, but I'm told that it must settled by the 3rd. Why did you change the arrangements without consulting with me first. Honestly, fire all those identity consultants. Get people who understands what service is. I work in the hospitality industry and I know what it means. I'm contemplating on closing that account because I don't like being insulted like that.