Bad customer service.

On the 23rd of May I made a fashion delivery at the Midlands Mall branch. Received an sms 2 days later saying it would be delivered within 3-5 working days. It's now the 01st of October and still NO response from head office or whoever was meant to call me. Have been to the identity store EVERY weekend due to a busy week and they keep calling only to be told they will contact the customer. I have till date received no call or sms regarding the situation. I went in last weekend to credit the item as it's been a VERY frustrating situation to deal with. The manager has tried to call numerous times but it hasn't helped a bit. They insist that they've called me but I have received no calls from identity except a call for payment, which I refused to pay as I'm paying for something I don't yet have! I have now gave up with this as thin company is really not something I'd wanna continue dealing with.