Bad customer service

Item: Identity
Rating: 1
Author: Esther K

On Saturday went to do shopping with my husband at highveld mall witbank tjoo the treatment we got from the cashier there was very disrespectful okay they got into an argument with my husband as I was trying to talk to him as we finished paying let's just live the girl when we just living started shouting futsek masimbakho because I'm a cashier you think u have the right to bull**** me your **** and the manager was there she only said sorry to us but the lady kept shouting even when the manager was trying to talk to us

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Replies (1)

Identity's replyOfficial

23 Jul 2020, 15:00

Thank you for your post.

We were concerned to hear of your recent experience with one of our consultants, and the service described in your post is unacceptable and not in line with the standards we set for ourselves.

We wish to advise that in order for us to escalate this matter to the relevant management, please forward us your contact details directly - ***

In addition, we sincerely apologise for any inconvenience that was caused to you.

We hope to hear from you soon.

Kind regards,

Identity Online Team

Identity's reply23 Jul 2020, 15:00

Official

Thank you for your post.