Bad customer service

Good day,I've bought a dress at Identity,cash,Garden Route Mall the previous weekend. The dress did not smell so nice,but I took it,because I was afraid it would not be there if I went back.Upon my arrival at home,I've discovered that magnet tagg was still on the dress,whereas I've asked my sister to please take it back to the Identity store in town,seeing she's working in town and then she should also ask if she can change the dress for another one,apparently the store manager said,I must take the stink dress back to the mall myself,ask for a refund,come back to the store in town and buy one of theirs. I find this attitude in really bad taste.Did she ask if I have transport to go back to the mall,or even if I have the time to go back/even apologise for the fact that I had to go back to take off the tagg which was not done in the first place?