LC
Lehlohonolo C
1 reviews | Active since Dec 2019
29 Dec 2019, 00:30
Bad customer service
I have an account with identity and had a balance of R610 that i paid on the 22nd of December. I keep getting calls from some attorneys that my account is in arrears and that the payment is not reflecting.
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Identity's replyOfficial
07 Jan 2020, 14:52 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt.
We kindly requested you to contact us directly on *** or via email *** to have this matter resolved.
Hope to hear from you soon.
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt.
We kindly requested you to contact us directly on *** or via email *** to have this matter resolved.
Hope to hear from you soon.
Kind regards,
Identity Online team
Identity's reply07 Jan 2020, 14:52
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt.
We kindly requested you to contact us directly on *** or via email *** to have this matter resolved.
Hope to hear from you soon.
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but have been regrettably unsuccessful in their attempt.
We kindly requested you to contact us directly on *** or via email *** to have this matter resolved.
Hope to hear from you soon.
Kind regards,
Identity Online team