Bad customer service by store manager and till operator

Sunday 27 October 2019 at 10:00

I went to Identity springs mall to close my account The treatment I got there was extremely bad.

I was insulted by the Manager who told me that my mind is not functioning well. She and her till operator on duty ganged up on me in front of other customers.

I told the till operator that I was there to close my account, she started asking for my details thinking that I asked to open an account not telling me that she's opening an account for me meanwhile I requested to close my account thinking that's a process to close an account but I was wrong. How can I in my right mind go to identity to open another account knowing very well that I have an existing account ? She was very mean after I corrected her telling her that I wanted to close my account. Thandeka and her Manager caused a scene in front of other customers, backing each other even called the security and they all agreed on the same statement saying that I said I wanted to open an account. The manager was giving me a bad attitude, shouting at me saying that my mind is not functioning well just because I ran to the car to fetch my cellphone. First of all she doesn't know the condition of my car. I'm very disappointed by people who where at fault but failed to apologize, she didn't prove her "Management" s****s to me. Thandeka the till operator gave me a bad attitude when I asked for their names and also refused to give me the managers name.

I need feed back because I left the shop sad and didn't enjoy my shopping. I need action to be taken against the store manager and her till operator and identity area manager to get back to me asap.

Kind regards Nelly Mbonani