Bad customer service

Thank you for your post. At Identity, we take every necessary step to ensure the protection of our customer’s accounts and therefore have certain measures in place. Our intention with having these measures is not to cause you any upset or inconvenience and we regret that it has been perceived as such. This being said, our staff are mandated to always treat customers in a respectful and professional manner and we were therefore concerned to read of your experience with our consultant. We have attempted to contact you to obtain the details of the store you visited but were regretfully unsuccessful in our attempts. We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply. Kind regards, Truworths Online Team