1 reviews | Active since Jan 2016
Bad customer Service
On Monday 1 February 2016 i bought a white size 38 short at Identity which i tried on in the store, The short was tight but fitting and because i was in a hurry i bought it anyway.<br> When i got home i tried it on again and realised that i should have rather taken a size 40.<br> I than decided that i will go exchange for a bigger size when i get the time. On Wednesdayv 3 February around lunch time i decided to go and exchange the short .When i got there i was told they could not exchange the short as it had dirty makes.Really??? I than asked to speak to the manager and was told he was out of town and will be asked to give me a call when he returns on Saturday. I than never heard from these people until yesterday when i got a missed call and returned the call. One of the sales people than told me that the manager declined my exchange request.Now how does this work??? I am sick and tired of Identity people as this is the second time they refused to exchange for me. I will not be stuck with something i am not happy with,This is a contravention of The Consumer Protection Act!
Thank you for your post and allowing us the opportunity to respond.
At Identity, we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the garment is still in its original condition and valid proof of purchase is presented. We assure you that our returns policy is compliant with the regulations of the Consumer Protection Act (CPA).
We acknowledge your frustration in this regard and therefore escalated your concerns to the Area Manager of the store to investigate. She will be in contact with you no later than 12 February 2016 to provide you with the outcome of her investigation.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Identity, we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the garment is still in its original condition and valid proof of purchase is presented. We assure you that our returns policy is compliant with the regulations of the Consumer Protection Act (CPA).
We acknowledge your frustration in this regard and therefore escalated your concerns to the Area Manager of the store to investigate. She will be in contact with you no later than 12 February 2016 to provide you with the outcome of her investigation.
Kind regards,
Lynn