BAD CUSTOMER SERVICE

Big disappointment, Identity can you kindly respond to reviews and emails sent.

We have checked and based on the pre-payment made and the current status of the account which is an installment of R960 and arrears of R950. The pre-payment can only cover the arrears of R950, which mean the installment of R960 will be due by 04 May. We do apologies for any inconvenience that may have been caused.

Payment of R960 was made on the 05th of May 2023. Again, account is overdue as per Identitity accounts department for R1950.00? To my understanding I only had to pay my instalment R960 due on the 04th June 2023. I'm not sure is lack of communication between ID customer service and ID accounts department.

Can good customer service be practiced by ID. I've been loyal to you guys. Maybe this is to chase me away not sure?? Million calls from ID debt collections center due to lack of communication with ID department. Please kindly update my account with correct information. I don't want bad image on my credit profile.