GS
Grace S
1 reviews | Active since Feb 2022
06 Apr 2023, 08:05
Bad customer service
Bad customer service I hate this shop . I will go there again . From the security from the shop assistant. I was not allowed to take the picture of the item that I liked. I wanted to show my sister if is the right design. So this guy he was like stop taking pictures inside the job . I’ve been so disrespected by *** sies !!!!
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Replies (2)0
Replies (2)
Identity's replyOfficial
13 Apr 2023, 16:35Dear Grace, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's reply13 Apr 2023, 16:35
Official
Dear Grace, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's replyOfficial
26 Jul 2023, 12:28Hi Grace,
Thank you for bringing this to our attention.
We wish to confirm that taking photo's in our stores is not allowed. However we sorry to hear of manner in which you have been assisted in the store mentioned. The matter was address with the store's management team.
Regards
Tania Identity Customer Service
Thank you for bringing this to our attention.
We wish to confirm that taking photo's in our stores is not allowed. However we sorry to hear of manner in which you have been assisted in the store mentioned. The matter was address with the store's management team.
Regards
Tania Identity Customer Service
Identity's reply26 Jul 2023, 12:28
Official
Hi Grace,
Thank you for bringing this to our attention.
We wish to confirm that taking photo's in our stores is not allowed. However we sorry to hear of manner in which you have been assisted in the store mentioned. The matter was address with the store's management team.
Regards
Tania Identity Customer Service
Thank you for bringing this to our attention.
We wish to confirm that taking photo's in our stores is not allowed. However we sorry to hear of manner in which you have been assisted in the store mentioned. The matter was address with the store's management team.
Regards
Tania Identity Customer Service