Bad customer service
<p> I went to Identity in East Rand Mall on Saturday 17 June, to enquire about a shirt. I asked the one staff member if they had my size, to which he responded no. Not even wanting to check which other branches have stock. I then went to the till, and spoke to the very helpful sales person, and they were extremely helpful. To the first staff member that I spoke to- you were very unhelpful. It's a choice for you to work there, and it seems like such an effort for you to help customers. </p>
Thank you for informing us of your recent experience.
At Truworths, we strive to provide our customers with customer service of international standards at all times and therefore we were very concerned to hear of your experience.
We confirm that the relevant Store Manager will be addressing this matter in earnest and will be in contact with you to discuss your concerns.
We hope that we were able to effectively attend to your concerns raised and wish to once again apologise for any frustration or upset caused as a result of this matter.
We encourage you to please contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Identity Online Team
Thank you for informing us of your recent experience.
At Truworths, we strive to provide our customers with customer service of international standards at all times and therefore we were very concerned to hear of your experience.
We confirm that the relevant Store Manager will be addressing this matter in earnest and will be in contact with you to discuss your concerns.
We hope that we were able to effectively attend to your concerns raised and wish to once again apologise for any frustration or upset caused as a result of this matter.
We encourage you to please contact us on *** or send an e-mail to *** if you have any further queries.
Yours sincerely,
Identity Online Team