Bad customer service

<p>On the 2nd of June 2016 I visited identity in blue Route mall. I visited the sale section and saw a ladies denim jacket, gave it to one of the staff members to keep it aside. When I went back to the store I was told I could not get it as it was being kept for another customer. I was understanding and asked them to source it from another branch. They sourced it from another branch yet they gave me no feedback telephonically. I only found out that they sourced it when I visited the store. I requested another item. They said it would take 5 working days. I got a phone call to come collect but it was the wrong item. A staff member called to Identity head office and I was told that my request was still in progress. I then got an sms on the 14th of July telling me that the item I requested was sold out. I'm highly disappointed in the bad service as I was looking forward to the items I requested</p>