1 reviews | Active since Aug 2016
Bad credit
<p>My identity account i had for almost 5 years if I'm correct, there was a few times I missed an installment, but then the next month I will pay double the installment. I've been doing it a few times, last year December 2015 i paid double for the previous month, which was November, and learned that my credit was affected, in December the month that I paid, i received a call from a lady stating that I must pay as soon as possible, that was just after making the payment, the lady did not believe that I made the payment and the call was dropped. I emailed identity customer service last week about this, and wanted the name of the lady that called me that day and the said in plain word they will not be able to assist me, they want the excact time and day of the call. I believe that their was a mistake made by you guys and It need be fixed. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your query via email and have investigated the concerns raised in your post.
We confirm that one of our consultants has contacted you to discuss your concerns and informed you that if a payment is not received by the due date your account will fall into an arrears status, communication is further generated to inform you in this regard. In addition we wish to advise that, as a credit granting company, we are required to submit factual information to all credit bureaus on how your account is being managed on a monthly basis.
This being said, we are concerned to read of the manner in which you were assisted by one of our consultants and have escalated this matter to the relevant management to address.
We trust that we were able to clarify your concerns in this regard and encourage you to contact us on *** or via email to *** should you have any further inquiries.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your query via email and have investigated the concerns raised in your post.
We confirm that one of our consultants has contacted you to discuss your concerns and informed you that if a payment is not received by the due date your account will fall into an arrears status, communication is further generated to inform you in this regard. In addition we wish to advise that, as a credit granting company, we are required to submit factual information to all credit bureaus on how your account is being managed on a monthly basis.
This being said, we are concerned to read of the manner in which you were assisted by one of our consultants and have escalated this matter to the relevant management to address.
We trust that we were able to clarify your concerns in this regard and encourage you to contact us on *** or via email to *** should you have any further inquiries.
Kind regards,
Truworths Online Team