1 reviews | Active since Nov 2016
BAD, BAD Customer Service I bought a jacket it has tear they refuse to change it it was not even two months,not impressesd
I was not happy with Customer Service I receive from Identity Mamelodi I bought a Jacket two months back and there is a tear in my Jacket i took it back and the lady who was helping me went to the other lady and look at the jacket I was told that i have to book my jacket off for a week ,That was not professional for me ,I asked for a manager she came ,I told her I can not wait for a week to get a solution I Paid for that Jacket I ask her For a solution since when I bought the jacket i didn't expect it to be tear so I drove there with my petrol plus my time she is telling me to leave a jacket and get feed back after a week , I ask for her Name and Surname she gave me, a Name she gave me a Name she said Cathrine so I ask for a Surname she refuse to give it to me and she wanted to take a picture of my Jacket I took a Jacket I ask her what time a manager is she?if she doesn't want to give me a surname and she refuse to help me but now she want to take a pic of a Jacket because i said she bring it back.I took the jacket before she can take a pic,I feel that she doesnt have management S****s ,what must a do with a tear Jacket while a paid R699.00 . I didn't wear it,my other issue is i was not told if the is a problem with a jacket i have to booked it inn for a week and I didn't sign for that...
Identity aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy, however declined the option to return the mentioned garment to the store, in order for it to be sent to our Quality Assurance Department. As a result, we are unable to further assist with regards to your concerns raised.
We acknowledge that you are not pleased with the outcome to our query, however trust that you will be able to accept our stance in this regard.
Kind regards,
Identity Online Team
Identity aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy, however declined the option to return the mentioned garment to the store, in order for it to be sent to our Quality Assurance Department. As a result, we are unable to further assist with regards to your concerns raised.
We acknowledge that you are not pleased with the outcome to our query, however trust that you will be able to accept our stance in this regard.
Kind regards,
Identity Online Team