Bad attituide

I arrived at Identity Carnival mall at 09:15am, the doors were open, so proceeded to go into their shop to exchange my top that was too small for me<br> When I got to the till, I was asked to please leave their shop for 5 minutes as they needed to do their banking<br> I told them it was a straight swop, but the girl would not allow me to exchange the top as she insisted that I leave and wait outside until they are finished with their banking<br> This is not my problem, I am the customer and they should have waited for me, I was the only one in the shop as the people before me left<br> I refused to leave, they then made me wait another 15 minutes<br> I find this unexceptable to treat your clients like this. <br> D your banking at your own time <br> Clearly they don't know what customer service is and should go for training. I COME FROM THE MOTOR INDUSTRY WHERE CLIENTS ALWAYS CAME FIRST AND OR KING<br> I will make this know to all my friends and clients not to shop at identity