Bad attitude from identity manager Eastgate

Today my husband went to return and item for me at identity in Eastgate mall. The people working there have no people skills whatsoever it is as if they are doing us the customers a favour. I did not see the item and a bit of makeup I did not try it on my husband bought it as a gift and just by looking at it I knew it was not the right size. I went to Greenstone mall to return it I was told they needed his bank card to do a refund as there were no sizes that could fit me. My husband works at Bedfordview so he went to Eastgate, the manager as well as the staff are utterly rude. I will close my identity account as this is absolutely horrible service the way my husband got spoken to is not acceptable. Identity please ensure when employing staff that they are sent for adequate training on how to speak to customers!