YB
Yolandie B
1 reviews | Active since Feb 2022
22 Mar 2023, 08:32
Awaiting my card
Ive been approved for credit, so i went into the store in Heidelberg mall Gauteng. Costumer service was great, i just didnt get a card. They helped me to buy with my id card. Th elady promissed to call me back regarding my card and when ill be able to pick it up. But no call yet (Altho please note the service was great) just waiting for my card
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Identity's replyOfficial
06 Apr 2023, 16:55 Dear Yolandie,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us of a convenient time for us to contact you.
Regards
Tania Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us of a convenient time for us to contact you.
Regards
Tania Identity Customer Service
Best regards,
Identity's reply06 Apr 2023, 16:55
Official
Dear Yolandie,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us of a convenient time for us to contact you.
Regards
Tania Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us of a convenient time for us to contact you.
Regards
Tania Identity Customer Service
Best regards,