Appalling services from Identity Kimberley CBD

I went to collect my online order at identity CBD Kimberley. There is no sign as to where to queue and both customers were being attended to at the till, meaning there was no one in the queue besides myself. So this this lady, assuming she is the manager rudely dismisses me to stand on the other side, like if there was a queue sign or an arrow or something I would have stood there but there is blatantly nothing, how then are we supposed to know where to stand. Next I collect my order and the plastic is huge and extremely dirty, so I ask the gentleman on the till (No Name Tag) if I can purchase a plastic to put this dirt I'm being given into it, he relies that the store does not sell plastics. The other gentleman next to him also without a name tag then responds that give the customer the plastic as you he also saw what I saw. So he then turn around to ask the rude Manager if I can have a plastic, she blatantly said No. I ask myself, at Truworths when you purchase online you get the store plastic to put in the items and at other stores if you don't get it for free you can purchase it, which is what I wanted to buy the damn plastic. I took the **** you game me and left the store and went to Markham next door to purchase a plastic. I get home, as the items were purchased for my brother don't fit, now I honestly don't want to go back to your store as the same level of poor customer service and rudeness I can also dish it back. So can I be provided with your shipping address so I can return your damn things. Never ever will I purchase online or step into an identity store. Such ********** service from staff to manager, disgusting!!!!!!