1 reviews | Active since Nov 2015
Appalling Service @ Identity Vangate 16/05
<p>On 16/05/2017 @ 18:45pm, myself and my husband walked in to Identity, aware of the fact they would be closing shortly so there was no time browse through the whole shop. We both selected items and then then went to fit them on after being reminded twice that the shop is closing soon. The sales rep comes in to the dressing room and shouts saying that we’re not allowed to be in the same fitting room, my husband then grabs his clothes as she was waiting on him to go to another fitting room, now never in my life have I ever heard or experienced this at any other clothing store! I then showed the rep that the sensortag is in the middle of the gusset, how am I supposed to fit the pants on? She just shrugs it off and laughs. I am in the customer service industry and as far as I know, you supposed to see the customer through until the end not rush to close up and go home. I know that everyone looks forward to home time but that is no excuse for poor customer service, she was literally looking at her watch the whole time. I felt humiliated as if we were doing something wrong in the dressing room. All I feel like doing right now is paying my account finish and closing it.</p>
Thank you for your post.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence. We are therefore very concerned to read of the manner in which you and your husband felt you were attended to during your recent visit to our store.
We immediately alerted the Store Manager of this in order for him to urgently investigate and address this matter. We have attempted to call you on the number provided in your post as well as the alternative number listed on your account, but has regrettably been unsuccessful in our attempts.
We thank you for taking the time to inform us of this and we would like to express our sincere apologies for any inconvenience that may have been caused in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours in service,
Identity Online Team
Thank you for your post.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence. We are therefore very concerned to read of the manner in which you and your husband felt you were attended to during your recent visit to our store.
We immediately alerted the Store Manager of this in order for him to urgently investigate and address this matter. We have attempted to call you on the number provided in your post as well as the alternative number listed on your account, but has regrettably been unsuccessful in our attempts.
We thank you for taking the time to inform us of this and we would like to express our sincere apologies for any inconvenience that may have been caused in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours in service,
Identity Online Team