LJ
Lydia J
1 reviews | Active since Jul 2018
17 May 2021, 23:27
Adding money on my account every time I pay.
I understand that I was unable to pay my account which I did incur interest of R136, then again last month you added R120 last month I went to pay R500 and my balance was R831 then I went to pay R500 then R90 Rands was added why everytime I pay you keep on adding money on my account? I asked the cashier and she did not explain and it's not stated on the till slip but the balance overdue is no R391 why? Because ever since we opened for work I've been paying your account.
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Identity's replyOfficial
18 May 2021, 14:06Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We wish to advise that your account has been handed over, and we kindly request you to forward all your concerns raised to MBD directly on ***.
We hope that we were able to adequately attend to your concerns raised.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We wish to advise that your account has been handed over, and we kindly request you to forward all your concerns raised to MBD directly on ***.
We hope that we were able to adequately attend to your concerns raised.
Kind regards,
Identity Online Team
Identity's reply18 May 2021, 14:06
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We wish to advise that your account has been handed over, and we kindly request you to forward all your concerns raised to MBD directly on ***.
We hope that we were able to adequately attend to your concerns raised.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We wish to advise that your account has been handed over, and we kindly request you to forward all your concerns raised to MBD directly on ***.
We hope that we were able to adequately attend to your concerns raised.
Kind regards,
Identity Online Team