1 reviews | Active since May 2016
Accounts / Billing Confusion
<p>I received an SMS stating that i was in arrears which is impossible as i paid my account on the 2016-12-23. This amount i received from the store when i asked what was due. However I get a call from a call centre agent that states that she cant take my word for it. She had quite an attitude. Shortly after the call i receive an sms stating the following: FINAL NOTICE: To stop handover to a debt collection agency. Pay R650 at your nearest store or online NO LATER than TODAY. That message is unacceptable especailly since i paid my account at a store and as per their recommendation on what installment was due. Please contact me to resolve this. The above sms is utter nonsense. </p>
Thank you for your post.
As we were concerned to read of your experience, we have reviewed your account and established it went into arrears after a short payment was received for your installment due 02 January 2017.
We confirm that our consultant has contacted you to discuss your concerns and has apologized for the manner in which you felt the collections consultant assisted you during the call. Further to this, we can verify that a payment arrangement has been noted for your account and kindly urge you to honor this arrangement.
Please feel free to contact us on *** or via email to *** should you have any further enquires.
Kind regards,
Identity Online Team
Thank you for your post.
As we were concerned to read of your experience, we have reviewed your account and established it went into arrears after a short payment was received for your installment due 02 January 2017.
We confirm that our consultant has contacted you to discuss your concerns and has apologized for the manner in which you felt the collections consultant assisted you during the call. Further to this, we can verify that a payment arrangement has been noted for your account and kindly urge you to honor this arrangement.
Please feel free to contact us on *** or via email to *** should you have any further enquires.
Kind regards,
Identity Online Team