DM
DORCUS M
1 reviews | Active since Aug 2013
02 Dec 2015, 11:00
account paid but still listed
good day, i had an accout with identity which i didnt manage to pay it well after retrenchment but paid off on the 14/07/2015 time 12.44.22,account no:*** and am still listed,i called one of your agent who told me that they wont remove my name until after 2 years,please assist i want my name removed becaused i paid off the balance.<br> <br>
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Identity's replyOfficial
09 Dec 2015, 08:42Hello KHENSPAT,
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment on 14 July 2015.
An instruction was sent to all credit bureaus to update your Identity account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any other information be listed with the credit bureaus kindly email proof of this to *** in order for our Legal Department to investigate this matter for you.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment on 14 July 2015.
An instruction was sent to all credit bureaus to update your Identity account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any other information be listed with the credit bureaus kindly email proof of this to *** in order for our Legal Department to investigate this matter for you.
Kind regards,
Lynn
Identity's reply09 Dec 2015, 08:42
Official
Hello KHENSPAT,
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment on 14 July 2015.
An instruction was sent to all credit bureaus to update your Identity account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any other information be listed with the credit bureaus kindly email proof of this to *** in order for our Legal Department to investigate this matter for you.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment on 14 July 2015.
An instruction was sent to all credit bureaus to update your Identity account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any other information be listed with the credit bureaus kindly email proof of this to *** in order for our Legal Department to investigate this matter for you.
Kind regards,
Lynn