KD
Kim D
1 reviews | Active since Dec 2012
14 Jan 2016, 11:35
ACCOUNT OVERDUE
IM REALLY GETTING ANNOYED WITH THE THREATS AND EMAILS SENT FROM IDENTITY I HAVE MADE PAYMENT ON THE 29/11/2015 WHICH I KNOW WAS A LITTLE OVER DUE FOR THE AMOUNT OF R600 AND THEN ON THE 6TH OF DECEMBER AND R570 ,IF I HAVENT PAID MORE THEN THAT ALREADY IF I WAS NOT MAKING ANY PAYMENT TOWARDS MY ACCOUNT AT ALL FOR A CONTINUES FEW MONTHS YES BUY ALL MEANS SEND ME THE THREATS ON EMAIL , BUT I AM MAKING PAYMENT ON THE ACCOUNT NON THE LESS , <br> AND PLEASE NOTE THAT I AM AWARE OF THE PAYMENT FOR THIS MONTH , BUT I DONT UNDERSTAND WHY I AM PAYMING MORE THEN WHAT I AM SUPPOSE TO PAY <br> <br> IF THIS DOES NOT STOP I WILL TAKE THIS MATTER FURTHER
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Identity's replyOfficial
18 Jan 2016, 10:23Hello Kimlin,
Thank you for your post and allowing us the opportunity to respond.
The arrears communication sent to you is by no means sent to cause you any frustration or upset. We send the communication to advise our customers on the current status of their account and it further gives customers the opportunity to make suitable payment arrangements should they not be able to meet their payment commitments.
We have been unsuccessful in our attempts to contact you in this regard as no payment arrangement has been made for your account. We kindly urge you to contact us on *** or via email on *** to make a suitable arrangement.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
The arrears communication sent to you is by no means sent to cause you any frustration or upset. We send the communication to advise our customers on the current status of their account and it further gives customers the opportunity to make suitable payment arrangements should they not be able to meet their payment commitments.
We have been unsuccessful in our attempts to contact you in this regard as no payment arrangement has been made for your account. We kindly urge you to contact us on *** or via email on *** to make a suitable arrangement.
Kind regards,
Lynn
Best regards,
Identity's reply18 Jan 2016, 10:23
Official
Hello Kimlin,
Thank you for your post and allowing us the opportunity to respond.
The arrears communication sent to you is by no means sent to cause you any frustration or upset. We send the communication to advise our customers on the current status of their account and it further gives customers the opportunity to make suitable payment arrangements should they not be able to meet their payment commitments.
We have been unsuccessful in our attempts to contact you in this regard as no payment arrangement has been made for your account. We kindly urge you to contact us on *** or via email on *** to make a suitable arrangement.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
The arrears communication sent to you is by no means sent to cause you any frustration or upset. We send the communication to advise our customers on the current status of their account and it further gives customers the opportunity to make suitable payment arrangements should they not be able to meet their payment commitments.
We have been unsuccessful in our attempts to contact you in this regard as no payment arrangement has been made for your account. We kindly urge you to contact us on *** or via email on *** to make a suitable arrangement.
Kind regards,
Lynn
Best regards,