TD
TANIA D
1 reviews | Active since Jan 2014
27 Sept 2015, 23:22
account not cleared at itc
to whom it may concern <br> my name is Tania deka I have an account with identity id nu *** I owed u guys for 2 months and paid off my account a month ago but to my surprise u did not update on your system and at itc that I have paid u guys I went elsewhere and was told I still appear as owing u guys I really fail to understand how u don't update accounts on itc as they give bad record <br> so pls update me on the itc system that I have paid . and please let me know as soon as u update so that I can go fix my things I paid my account in full I owed u R279 <br>
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Identity's replyOfficial
06 Oct 2015, 09:43Hello tanady,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and wish to confirm and thank you for your payment received on 31 August 2015. We can further verify that your Identity account is currently settled in full.
An instruction was sent to all credit bureaus to update your Truworths payment profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Following our telephonic conversation we can confirm that we have informed you of this.
Should you however have any further inquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and wish to confirm and thank you for your payment received on 31 August 2015. We can further verify that your Identity account is currently settled in full.
An instruction was sent to all credit bureaus to update your Truworths payment profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Following our telephonic conversation we can confirm that we have informed you of this.
Should you however have any further inquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Identity's reply06 Oct 2015, 09:43
Official
Hello tanady,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and wish to confirm and thank you for your payment received on 31 August 2015. We can further verify that your Identity account is currently settled in full.
An instruction was sent to all credit bureaus to update your Truworths payment profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Following our telephonic conversation we can confirm that we have informed you of this.
Should you however have any further inquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and wish to confirm and thank you for your payment received on 31 August 2015. We can further verify that your Identity account is currently settled in full.
An instruction was sent to all credit bureaus to update your Truworths payment profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Following our telephonic conversation we can confirm that we have informed you of this.
Should you however have any further inquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,