AG
Andre G
1 reviews | Active since Feb 2013
05 Feb 2016, 09:15
ACCOUNT DOESNT REFLECT MY MONTHLY PAYMENTS
I AM PAYING THIS ACCOUNT BUT ON THE ACCOUNT MY MONTHLY PAYMENT DOESNT REFLECT. EVERY 2ND DAY MY HUSBAND RECEIVES AND SMS THAT MY ACCOUNT IS HANDED OVER TO THE LEGAL DEPARTMENT. I DID SENT IDENTITY PROOF OF PAYMENT BUT STILL THIS ACCOUNT IS NOT SORTED OUT.
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Identity's replyOfficial
09 Feb 2016, 16:23Hello mafunyane284,
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your account has reflected in arrears for months. You were advised in the email sent to you that all your payments made up until now, is currently reflecting on your account. These payments were however not sufficient to bring the account up to date.
Be advised that when an account reflects in arrears, additional charges are incurred, and communication regarding the status of your account is sent out on a regular basis.
We thank you for making a payment arrangement in order to bring your account up to date with payment, and kindly urge you to keep to that agreement.
We look forward to seeing you in our stores again soon!
Kind regards,
Charmaine
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your account has reflected in arrears for months. You were advised in the email sent to you that all your payments made up until now, is currently reflecting on your account. These payments were however not sufficient to bring the account up to date.
Be advised that when an account reflects in arrears, additional charges are incurred, and communication regarding the status of your account is sent out on a regular basis.
We thank you for making a payment arrangement in order to bring your account up to date with payment, and kindly urge you to keep to that agreement.
We look forward to seeing you in our stores again soon!
Kind regards,
Charmaine
Identity's reply09 Feb 2016, 16:23
Official
Hello mafunyane284,
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your account has reflected in arrears for months. You were advised in the email sent to you that all your payments made up until now, is currently reflecting on your account. These payments were however not sufficient to bring the account up to date.
Be advised that when an account reflects in arrears, additional charges are incurred, and communication regarding the status of your account is sent out on a regular basis.
We thank you for making a payment arrangement in order to bring your account up to date with payment, and kindly urge you to keep to that agreement.
We look forward to seeing you in our stores again soon!
Kind regards,
Charmaine
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your account has reflected in arrears for months. You were advised in the email sent to you that all your payments made up until now, is currently reflecting on your account. These payments were however not sufficient to bring the account up to date.
Be advised that when an account reflects in arrears, additional charges are incurred, and communication regarding the status of your account is sent out on a regular basis.
We thank you for making a payment arrangement in order to bring your account up to date with payment, and kindly urge you to keep to that agreement.
We look forward to seeing you in our stores again soon!
Kind regards,
Charmaine