Account declined

I app**** online for an identity account and they immediately sent a message saying I was approved... A few days later, I received a phone call from on of their agents, they did the necessary application and told me to come to any store and bring my ID.... They send me messages /reminders to sign my pre agreement and I must bring my ID. Today on The 26th of January 2020, I went to identity in Cavendish mall Claremont, when I got to the till they told me I was declined and could not give me a reason for the messages..... In the message They even told me how much credit I have to spend. After they told me that they declined me, I received a message saying that I don't qualify for an identity account. I've wasted my time and traveling fare to get to the store only to be declined? This is unacceptable