1 reviews | Active since Sept 2016
Account closure letter
<p>I have been trying for 3 weeks to get this company to sent me a letter of account closure or an email that indicates that I do not have an account with them. I have spoken to cusomer service and they re-directed me to the legal department which on their sidethen re-directs me back to the customer service department who again re-directs me back to legal department. This is what has been happening for the past 3 weeks. The reason for me wanting this letter is that my credit report still indicates that I have an account with Identity. An account I had 7 years ago which I paid up and closed 5 years ago. If I do not get this letter this account will stay on my credit report for the rest of my life. I have never experience such bad service in my life.</p>
Thank you for your post.
We sincerely apologize for the manner in which you were attended to during your request for the letter.
We have reviewed our records and whilst we can verify that your account was closed in 2010 ,during which a letter would have been issued confirming this, further details of your account are no longer on our database, thus the letter could not be re-issued.
Following your recent telephonic conversation with one of our consultants we are pleased that we were able to successfully resolve this matter for you. We once again apologize for any frustration or inconvenience caused.
Kind regards,
Identity Online Team
Thank you for your post.
We sincerely apologize for the manner in which you were attended to during your request for the letter.
We have reviewed our records and whilst we can verify that your account was closed in 2010 ,during which a letter would have been issued confirming this, further details of your account are no longer on our database, thus the letter could not be re-issued.
Following your recent telephonic conversation with one of our consultants we are pleased that we were able to successfully resolve this matter for you. We once again apologize for any frustration or inconvenience caused.
Kind regards,
Identity Online Team