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Phillistus M
1 reviews | Active since Oct 2016
27 Jun 2018, 10:50
ACCOUNT CLOSED
I closed my acount and received a confirmation letter that the account has been closed. To my suprise I received an sms from MBD stating that i owe Identity RR637.31. someone should sort this out ASAP. I called the call centre and they advised that I DON'T OWE THEM ANYTHING. Get your records sorted and fix the issue with MBD. ACC NO ********** **********
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Identity's replyOfficial
03 Jul 2018, 14:23Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge your frustration regarding this matter, and offer our apologies for any inconvenience resulting from it.
Upon receipt of your complaint, we escalated your concerns raised for the attention of Munnik Basson Dagama Attorneys (MBD). We were advised that your contact details will be removed from their database, and confirm that this has been communicated to you.
We once again apologise for any frustration caused, however trust that this matter has been acceptably attended to. Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply03 Jul 2018, 14:23
Official
Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge your frustration regarding this matter, and offer our apologies for any inconvenience resulting from it.
Upon receipt of your complaint, we escalated your concerns raised for the attention of Munnik Basson Dagama Attorneys (MBD). We were advised that your contact details will be removed from their database, and confirm that this has been communicated to you.
We once again apologise for any frustration caused, however trust that this matter has been acceptably attended to. Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Identity Online Team
Best regards,