1 reviews | Active since Feb 2012
Account balance discrepancy
I made payment on my account before the due date and when I recieve this months statement. It shows more charges than they should be. No one is getting back to me when I make queries.
Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge your frustration regarding this matter, and offer our apologies for the manner in which your query has been attended to thus far.
According to our records, we confirm that the additional charge for this month is for the annual service fee that is charged once per year. Please also be advised that your account is on a six months interest bearing payment plan, and therefore interest will be charged on a monthly basis.
Further to this we confirm that this has been communicated to you and trust that we were able to acceptably address your concerns raised. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and affording us the opportunity to attend to your concerns.
We acknowledge your frustration regarding this matter, and offer our apologies for the manner in which your query has been attended to thus far.
According to our records, we confirm that the additional charge for this month is for the annual service fee that is charged once per year. Please also be advised that your account is on a six months interest bearing payment plan, and therefore interest will be charged on a monthly basis.
Further to this we confirm that this has been communicated to you and trust that we were able to acceptably address your concerns raised. Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,