MF
Melonie F
1 reviews | Active since Jul 2015
16 Apr 2016, 07:11
Account Application
Yesterday I went to apply for store card at Identity, but my application was declined due to the fact that my expenses were too high. I could not understand this as the sales lady assisting me added an extra R2000 (in the monthly expenditure column) after I stipulated all my monthly expenses. I have a good credit record and would like to know why this happened.
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Identity's replyOfficial
20 Apr 2016, 15:24Hello Melonie1,
Thank you for you post and allowing us the opportunity to respond.
We were concerned to read of your recent experience with your account application and therefore immediately escalated this matter to our new accounts management team.
We believe that our new accounts supervisor has been in contact with you to verify the information submitted during your application and was able to clarify your concerns in this regard.
We trust that we have adequately attended to your query and encourage you to re-apply for an account with us after three months from date your latest application was declined.
Should you have any comments, queries or suggestions please feel free to contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Thank you for you post and allowing us the opportunity to respond.
We were concerned to read of your recent experience with your account application and therefore immediately escalated this matter to our new accounts management team.
We believe that our new accounts supervisor has been in contact with you to verify the information submitted during your application and was able to clarify your concerns in this regard.
We trust that we have adequately attended to your query and encourage you to re-apply for an account with us after three months from date your latest application was declined.
Should you have any comments, queries or suggestions please feel free to contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Best regards,
Identity's reply20 Apr 2016, 15:24
Official
Hello Melonie1,
Thank you for you post and allowing us the opportunity to respond.
We were concerned to read of your recent experience with your account application and therefore immediately escalated this matter to our new accounts management team.
We believe that our new accounts supervisor has been in contact with you to verify the information submitted during your application and was able to clarify your concerns in this regard.
We trust that we have adequately attended to your query and encourage you to re-apply for an account with us after three months from date your latest application was declined.
Should you have any comments, queries or suggestions please feel free to contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Thank you for you post and allowing us the opportunity to respond.
We were concerned to read of your recent experience with your account application and therefore immediately escalated this matter to our new accounts management team.
We believe that our new accounts supervisor has been in contact with you to verify the information submitted during your application and was able to clarify your concerns in this regard.
We trust that we have adequately attended to your query and encourage you to re-apply for an account with us after three months from date your latest application was declined.
Should you have any comments, queries or suggestions please feel free to contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Best regards,