Absolutely Furious and Fed Up with Identity's *********** Service!

I am beyond frustrated with Identity! I have been receiving nonstop calls to make a payment arrangement — which I HAVE DONE multiple times. Every time I speak to a consultant, I make the necessary arrangement and I am assured that it has been noted on the system. Yet, like clockwork, I continue receiving calls as if nothing was done!

It is clear that Identity either has a completely dysfunctional internal system or staff who are not capturing information properly. This is harassment, plain and simple. I’ve kept my end of the arrangement, but Identity is failing to keep theirs.

I am extremely unhappy with the way I’ve been treated and the unnecessary stress this has caused me. Fix your systems and stop bombarding loyal customers with repeated, pointless calls due to your own incompetence.

This experience has left a very bitter taste, and I will be reconsidering whether I ever want to deal with Identity again in the future.