A First

13 September 12h00/13h30 I went to return two items I purchased online at the Adderley street Cape Town branch. At the counter I was told by the staff they can't assist as they do not have enough cash in the till, I the customer would need to go to the Golden Acre store. I asked how is this the customers problem the two staff members looked at me and told me it's also not their problem as they only get R210/240 float for the day. I was so shocked by the response and lack of customer service I first then asked for the manager and of course no manager, then I asked them to call the Golden Acre branch and the guy called only to find out they too did not have the cash to refund me. At this point I simply told the staff that I'm tremendously disappointed and left the store.