1 reviews | Active since Nov 2012
48 Hours still no feedback.
On 10 Feb I called Head Office and also my mother (the account holder) contacted Head Office. She informed them that her account was last active in 2012 when she lost the card and also been in accident. She is no longer able to walk. She requested for me (her son) to get additional card and Debit Order to be loaded on my bank account. Customer Care said we should put all this in e mail and forward to [Email Removed] This is exactly what we did and still 48 hours later no feedback.<br> <br> Is this how Truworths/Identity do their client services ???<br> <br> I need this to be sorted ASAP and additional card to be done with immediate effect and this mess to be sorted.<br> <br> I can be contacted on ***.<br> <br> My Case number [] {***}.<br> <br> <br> <br> <br> <br>
Thank you for your post. We value your feedback and the opportunity to respond.
We have investigated your concerns raised, and according to our records, the requested replacement card for your mother, as well as the secondary charge card for you, was issued on 12 February 2015. We confirm that these will be delivered to you within the next 2-3 weeks.
We confirm that we have requested the relevant information pertaining to the debit order, and as soon as we receive it, the debit order will be activated on the account.
We hope that we have resolved this matter in a satisfactory manner. Should you require assistance with any other matter of concern, please feel free to contact us on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
We have investigated your concerns raised, and according to our records, the requested replacement card for your mother, as well as the secondary charge card for you, was issued on 12 February 2015. We confirm that these will be delivered to you within the next 2-3 weeks.
We confirm that we have requested the relevant information pertaining to the debit order, and as soon as we receive it, the debit order will be activated on the account.
We hope that we have resolved this matter in a satisfactory manner. Should you require assistance with any other matter of concern, please feel free to contact us on ***, or send an e-mail to ***.
Kind regards,
Charmaine