10/10 for harassment

The rating system should have worked in reverse. I would give Identity 10/10 for harassment.

We had an employee who worked for our company, who resigned on 29 June 2022 (it was her last working day). During her employment she was issued with a company cell phone, the number of which she used to open an account with Identity. Upon her leaving our company, her phone got allocated to another employee, who now gets harassed for payments due. And the more we explain to Identity that the said person does not work for our company anymore, and the more they "undertake" to remove the number from their system, the more we get harassed. My employee was even informed this morning that they will continue to phone the number as on their system that is the number for the employee...... This borders now on ridiculousness.

We understand that they have a job to do getting in outstanding debt, but no amount of phoning they do to this number is going to chance the person who answers the phone. The person they are looking for is not miraculously going to answer the phone if they phone the 999th time.

PS. I am writing this review in my capacity as the HR Manager of the person who now get harassed. Identity is welcome to contact me on my number provided in this review.