1 reviews | Active since Jun 2017

14 Jun 2017, 10:12

WORSE CUSTOMER SERVIVE EVER

<p>I bought a prepaid meter and fully paid (R549.00) electronically on 17 January 2017, I emailed them a signed Meter Service Agreement form and proof of payment. But I have not receive my prepaid meter since then. Today's date is 14 June 2017 . If you wish to do business with this company (Ideal Prepaid), please think again!!!</p>

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Replies (11)
IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:45
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:45
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:46
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:46
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:47
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:47
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:47
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:49
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:53
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 10:54
Official

Good Morning Ms Hlongwa,

We apologise for any inconvenience caused to yourself in this matter, but please give me the opportunity to investigate why this matter was not resolved.

Meters are usually despatched as soon as the money reflects in our bank account. I will give you a call shortly to get some more information on this and exactly who you have dealt with in the interim.

Kind Regards

Ideal Prepaid Management

IdealPrepaid
IdealPrepaid's reply14 Jun 2017, 13:07
Official

Dear Mr Hlongwa,

My understanding is that this has been resolved ? You have spoken to the sales consultant and the process should now only take a day or two.

Documentation was never received and that you are sending it to us.

Hope this is all in order. Apologies for the delay once again.

Ideal Prepaid Management