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Nontsikelelo N

1 reviews | Active since Jul 2013

31 May 2024, 16:11

Working to afford my Utility bill only

After reading the reviews here i feel so helpless. It absolutely makes no sense how someone staying alone can be paying so much money for electricity, of all the agencies we used this one is the worst.

Actually i don't even know what is happening because it wasn't this bad then they had to change my meter due to some damages now I'm seeing flames. An amount that used to last me 3 to 4 weeks only lasts 2 weeks. No man this is too much. I'm so frustrated with this. I asked them to email me meter readings they keep on calling and all i asked is for readings, even when i give them appropriate times to call they don't call bck.

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Replies (1)
IdealPrepaid
IdealPrepaid's reply03 Jun 2024, 14:35
Official
Good day Nontsikelelo

We would like to apologise for what you have experienced.   Please note that the rate is determined by the landlord/mangaging agent, also if there is high usage the landlord will need to get involved to contract an electrician to see what the issue could be.

We would like to continue his conversation, the service manger will be in touch with you via email to hopefully assist with anything in our control.

Many thanks
IdealPrepaid Management