TM
Tobie M
1 reviews | Active since Dec 2019
24 Dec 2020, 14:49
VERY VERY VERY VERY!!!!POOR SERVICE!!!!!ROBBING PEOPLE FROM CHRISTMAS EVE YOU SHOULD BE ASHAMED IDEAL PREPAID *** COMPANY!!!
We loaded a R1000 worth electricity on 23/12/2020 in Secunda via internet bank due to the meter not having a dail pad to punch in the recharge voucher it’s a day later on blerrie Christmas Eve we are sitting without electricity but yet we’ve paid for the units this is a disgrace ideal prepaid what kind of company does that ***** people over can’t cook not shower nor take care of my children and the household this is ******* !!!!
You guys can come take out these **** meters of yours I will go back paying the municipality cause firstly I didn’t ask you to come and install this ***!!!
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Replies (3)0
Replies (3)
IdealPrepaid's replyOfficial
24 Dec 2020, 15:26Dear Tobie
We apologise for this experience.
We would like to assist you soon as possible, I will send you an email so that we can communicate.
Regards
IdealPrepaid Management
We apologise for this experience.
We would like to assist you soon as possible, I will send you an email so that we can communicate.
Regards
IdealPrepaid Management
IdealPrepaid's reply24 Dec 2020, 15:26
Official
Dear Tobie
We apologise for this experience.
We would like to assist you soon as possible, I will send you an email so that we can communicate.
Regards
IdealPrepaid Management
We apologise for this experience.
We would like to assist you soon as possible, I will send you an email so that we can communicate.
Regards
IdealPrepaid Management
TM
Tobie M's updateReviewer Update
24 Dec 2020, 16:52Guys this thee most unacceptable time nor thing to do in this time of the year load shedding doesn’t even last this long to ruin everything in our fridges and not to have hot water to even go take a shower it’s really pathetic all you could have done is to send out a technician to punch in the units or at least make an alternative solution I have lost all my respect for this company will definitely look into getting a new service provider once again thanks for butchering and killing our Christmas
TM
Tobie M's update24 Dec 2020, 16:52
Reviewer Update
Guys this thee most unacceptable time nor thing to do in this time of the year load shedding doesn’t even last this long to ruin everything in our fridges and not to have hot water to even go take a shower it’s really pathetic all you could have done is to send out a technician to punch in the units or at least make an alternative solution I have lost all my respect for this company will definitely look into getting a new service provider once again thanks for butchering and killing our Christmas
IdealPrepaid's replyOfficial
25 Dec 2020, 07:00Sir,
We sincerely apologise for your inconvenience and assure you that we are looking into the matter as to why this was not resolved timeously.
We will be in touch with yo.
Kind Regards
IdealPrepaid Management
We sincerely apologise for your inconvenience and assure you that we are looking into the matter as to why this was not resolved timeously.
We will be in touch with yo.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply25 Dec 2020, 07:00
Official
Sir,
We sincerely apologise for your inconvenience and assure you that we are looking into the matter as to why this was not resolved timeously.
We will be in touch with yo.
Kind Regards
IdealPrepaid Management
We sincerely apologise for your inconvenience and assure you that we are looking into the matter as to why this was not resolved timeously.
We will be in touch with yo.
Kind Regards
IdealPrepaid Management