Useless service
<p>Yet again I experince poor service from Ideal prepaid.</p> <p>For over a year I have been attending to EFT payments and receive the tokens. </p> <p>When I did a payment yesterday for R200 and today for R100 I received no tokens. I then emailed the proof of payments to their customer service email address, only to be told that I am not registered for EFT payments. I then registered and have still not received the tokens. I am then forced to drive to a garage no where near my house (as there are limited garages that stock the electricity).</p> <p>A week ago there centre was down and I did not receive my token after five phone calls I finally received my token.</p> <p>The people that work there are *********** and unhepful and this is simply the worst service I have ever received.</p> <p>I will continue to complain as not a week goes by without another prolem.</p> <p>Absolutely useless </p>
Good Morning kaylee-mitchell,
Please give us the opportunity to look into your spesific case and the trail of what has happened.
We will give you call today to try and resolve this issue.
Kind Regards
Ideal Prepaid Management
Good Morning kaylee-mitchell,
Please give us the opportunity to look into your spesific case and the trail of what has happened.
We will give you call today to try and resolve this issue.
Kind Regards
Ideal Prepaid Management
Hi kaylee-mitchell,
I tried to contact you. We have found the error. Your reference used on the payment, was incorrect.
On registration with BucksGo, i found a different reference number, which should be used when making payments.
However, i will keep on trying to call throughout the day so that we can just confirm all your details again.
Warm Regards
Ideal Prepaid Management
Hi kaylee-mitchell,
I tried to contact you. We have found the error. Your reference used on the payment, was incorrect.
On registration with BucksGo, i found a different reference number, which should be used when making payments.
However, i will keep on trying to call throughout the day so that we can just confirm all your details again.
Warm Regards
Ideal Prepaid Management