URGENT: Ideal Meterings Complaint - Lack of Urgency and Unexplained Charges

I'm writing to express my frustration and disappointment with Ideal Meterings' handling of my recent electricity token issue. Despite escalating the matter to a supervisor (Given) on Friday ( 2 January2026) , my problem remains unresolved, leaving me without electricity for three days. Summary of Issues: * Purchased R300 worth of electricity, but didn't receive tokens * Supervisor claimed an outstanding balance, which wasn't indicated on my monthly billing statement * When I asked for clarification, no answer was provided * Supervisor later blamed the issue on my May 2025 statement, which I've proven was paid twice * Ignored my evidence and failed to resolve the matter Concerns: * Lack of urgency in resolving my issue, causing me inconvenience and discomfort * Unexplained charges not reflected on my billing statements, raising concerns about potential ****s Urgent Assistance Required: I request immediate attention to resolve this matter and provide my electricity tokens. I'd appreciate a thorough investigation into the unexplained charges and a clear explanation of the issue.