UNPROFESSIONAL SERVICE FROM IDEAL PREPAID

My name is Nkosithethile Dada, known as pastor Dada. I reside in Boksburg and have built a backyard rooms for renting. Before installing electricity in the apartment I called Ideal Prepaid Company(year 2016) to contract electricity metres per room and the electrician from Ideal Prepaid came and inspected. They adviced that a cable from mainhouse would be sufficient to have all metres installed correct, no need for a DB box. After electricity was installed, Ideal Prepaid was advised and electrician installed metres and they were all working. On Monday, 09 October 2023, i requested mantainance of metres as was requested to pay callout fee of R650 as my metres are out of warranty of which was paid. On arrival electrician told me there is really nothing they can do as metres were incorrectly installed in the first place and he cannot do any mantainance. I am asking myself endless questions of why were they installed in the first place, why was i advised that there is no need for DB box to be installed and now they want it and at whos cost will this whole work be redone. This is frustrating and so unprofessional from a company like Ideal Prepaid of not taking responsibility on their misleading information. I spoke with Tracey Wessels several times but she is not willing to assist at all. Not sure if this is the way Ideal Prepaid rob their clients. Why must I incur additional costs on their unprofessional electrician. Now I am told they cannot help on mantainance while I paid callout fee and metres installed on their recommendations. Very unprofessional that I have to lose clients due to their unprofessional work.