Token not allocated & no electricity for over 7 hours

Last night I bought a token at 10:30 paying via EFT to Ideal Prepaids new Capitec account. The token wasn’t received and nor did the emergency line work. I sat the whole night until this morning without electricity. I had to buy though my banking App which is more expensive until Ideal Prepaid sorts it out. They opened 4 hours ago and have still not attended to the WhatsApp I sent to their WhatsApp line with POP.

This happened on 23 Sept too and the consultant advised that the problem is with the bank because it’s a business account. I asked him to find out and get back to me so it doesn’t happen again. No suprise here. 2nd time!

Worst experience ever!