HC
Henry C

1 reviews | Active since Sept 2025

19 Nov 2025, 04:08

The most helpful assistance received from Linda

The most helpful assistance received from Linda. He not only sorted out a token that was faulty but also assisted in switching between keypads to ensure that the tenant could load the token Linda assisted in resolution of a query with a tenant and not only did he spend an hour and a half half to resolve an issue via a conference call.Linda even went above and beyond his duties by offering to compensation as a gesture of goodwill even though it was not his fault. Linda is a true ambassador of the brand and the embodiment of customer service. Well done and thank you Linda.

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Replies (1)
IdealPrepaid
IdealPrepaid's reply19 Nov 2025, 04:18
Official
Dear Henry

Thank you for the feedback, this is truly a stunning review and we appreciate it.  We are very pleased that Linda took care in resolving the issue and will be sure to congratulate him.

Thanks again
IdealPrepaid Management