KB
Kevin B
1 reviews | Active since Sept 2020
18 Jan 2022, 09:56
Terrible Service & TERRIBLE SERVICE PROVIDER
This is the worst service provider. The extra charges are ridiculous. I can't even receive statements from the App. it's been over 3 months now. I keep on paying but I don't see where my money is going. THIS IS THE WORST! ismrt! is way better than Ideal
Helpful (0)
Replies (9)0
Replies (9)
IdealPrepaid's replyOfficial
18 Jan 2022, 10:11Good morning Sir,
We are really very sorry that you feel this way, it is not how we deal with customer inquiries.
We take great pride in providing excellent service, however, we would like to assist you in this regard and will be giving you a call shortly to find out how to assist you.
Kind Regards
IdealPrepaid Management
We are really very sorry that you feel this way, it is not how we deal with customer inquiries.
We take great pride in providing excellent service, however, we would like to assist you in this regard and will be giving you a call shortly to find out how to assist you.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply18 Jan 2022, 10:11
Official
Good morning Sir,
We are really very sorry that you feel this way, it is not how we deal with customer inquiries.
We take great pride in providing excellent service, however, we would like to assist you in this regard and will be giving you a call shortly to find out how to assist you.
Kind Regards
IdealPrepaid Management
We are really very sorry that you feel this way, it is not how we deal with customer inquiries.
We take great pride in providing excellent service, however, we would like to assist you in this regard and will be giving you a call shortly to find out how to assist you.
Kind Regards
IdealPrepaid Management
KB
Kevin B's updateReviewer Update
18 Jan 2022, 10:18You say the same thing for all your reviews. It's not like anything will change after the call
KB
Kevin B's update18 Jan 2022, 10:18
Reviewer Update
You say the same thing for all your reviews. It's not like anything will change after the call
IdealPrepaid's replyOfficial
18 Jan 2022, 10:20Dear Sir,
We will still be giving you a call to assist.
We apologise for your inconvenience in this matter.
Kind Regards
IdealPrepaid Management
We will still be giving you a call to assist.
We apologise for your inconvenience in this matter.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply18 Jan 2022, 10:20
Official
Dear Sir,
We will still be giving you a call to assist.
We apologise for your inconvenience in this matter.
Kind Regards
IdealPrepaid Management
We will still be giving you a call to assist.
We apologise for your inconvenience in this matter.
Kind Regards
IdealPrepaid Management
KB
Kevin B's updateReviewer Update
18 Jan 2022, 10:21Please don't call me
KB
Kevin B's update18 Jan 2022, 10:21
Reviewer Update
Please don't call me
IdealPrepaid's replyOfficial
18 Jan 2022, 10:22Dear Sir,
Then how would you like us to resolve the problem for you?
We are unable to assist in resolving a mater if you refuse to speak to us ?
Please advise.
Kind Regards
Then how would you like us to resolve the problem for you?
We are unable to assist in resolving a mater if you refuse to speak to us ?
Please advise.
Kind Regards
IdealPrepaid's reply18 Jan 2022, 10:22
Official
Dear Sir,
Then how would you like us to resolve the problem for you?
We are unable to assist in resolving a mater if you refuse to speak to us ?
Please advise.
Kind Regards
Then how would you like us to resolve the problem for you?
We are unable to assist in resolving a mater if you refuse to speak to us ?
Please advise.
Kind Regards
KB
Kevin B's updateReviewer Update
18 Jan 2022, 10:24Like I said, your call won't change anything i've been experiencing. It will just be a waste of time for both you and me. So please save your time!
KB
Kevin B's update18 Jan 2022, 10:24
Reviewer Update
Like I said, your call won't change anything i've been experiencing. It will just be a waste of time for both you and me. So please save your time!
IdealPrepaid's replyOfficial
18 Jan 2022, 10:25Dear Sir,
Please advise what you then want us to do.
Kind Regards
Please advise what you then want us to do.
Kind Regards
IdealPrepaid's reply18 Jan 2022, 10:25
Official
Dear Sir,
Please advise what you then want us to do.
Kind Regards
Please advise what you then want us to do.
Kind Regards
KB
Kevin B's updateReviewer Update
18 Jan 2022, 10:28Just read all the negative reviews, compile a report and make changes in your organisation. I believe i'm not the only person who is experiencing this.
KB
Kevin B's update18 Jan 2022, 10:28
Reviewer Update
Just read all the negative reviews, compile a report and make changes in your organisation. I believe i'm not the only person who is experiencing this.
IdealPrepaid's replyOfficial
18 Jan 2022, 10:32Dear Sir,
We have alot of positive reviews as well. We strive to provide excellent service, so we need the negative to improve on the service.
Without your feedback and being able to resolve problematic areas, we can use this constructively and at the same time resolve your problem for you.
But thank you for your feedback Sir.
Kind Regards
We have alot of positive reviews as well. We strive to provide excellent service, so we need the negative to improve on the service.
Without your feedback and being able to resolve problematic areas, we can use this constructively and at the same time resolve your problem for you.
But thank you for your feedback Sir.
Kind Regards
IdealPrepaid's reply18 Jan 2022, 10:32
Official
Dear Sir,
We have alot of positive reviews as well. We strive to provide excellent service, so we need the negative to improve on the service.
Without your feedback and being able to resolve problematic areas, we can use this constructively and at the same time resolve your problem for you.
But thank you for your feedback Sir.
Kind Regards
We have alot of positive reviews as well. We strive to provide excellent service, so we need the negative to improve on the service.
Without your feedback and being able to resolve problematic areas, we can use this constructively and at the same time resolve your problem for you.
But thank you for your feedback Sir.
Kind Regards