1 reviews | Active since Mar 2012
TAKEN FOR A RIDE?
The sales rep Tebogo Boroko contacted me several times to secure an application for a prepaid electric meter. Once payment had been made, I did not hear from Ideal Prepaid again. It has gone three weeks and we still do not have a meter installed. I have contacted them more than four times to no avail. It is most frustrating as we were promised to have installation in three to five days after payment. We wonder how many others have had the same kind of experience.
Dear Mrs Chellan,
Firstly we would like to apologise for the delay in response to this post, this was due to the post not being directly posted to our page. We contacted Hellopeter and they have now merged the pages and then only did we receive your review.
We have spoken to all the relevant parties in your spesific case and take full responsibility for the delay in installation of your meter and sincerely apologise for this. This is not the way we like to conduct business, we strive for excellence and am very dedicated to our customers.
One of our Senior Managers have been trying to make contact with you to find out if everything was sorted out and if you have had other issues we are able to assist you with. We will however, keep on trying.
We assure you that our customer's are our first priority and that you are important to our business.
Kind Regards
IdealPrepaid Management
Dear Mrs Chellan,
Firstly we would like to apologise for the delay in response to this post, this was due to the post not being directly posted to our page. We contacted Hellopeter and they have now merged the pages and then only did we receive your review.
We have spoken to all the relevant parties in your spesific case and take full responsibility for the delay in installation of your meter and sincerely apologise for this. This is not the way we like to conduct business, we strive for excellence and am very dedicated to our customers.
One of our Senior Managers have been trying to make contact with you to find out if everything was sorted out and if you have had other issues we are able to assist you with. We will however, keep on trying.
We assure you that our customer's are our first priority and that you are important to our business.
Kind Regards
IdealPrepaid Management