HL
Helen L
1 reviews | Active since Jun 2023
17 Sept 2025, 19:07
Star service from Mongezi Mbomvu
I want to share the amazing service received from Mongezi. I have dealt with multiple people regarding my prepaid electricity account and the hassles I have faced with the new Capitec Business Account. The only consultant who was patient, kind and willing to help thoroughly was Mongezi. We are all customers somewhere, and he has restored my faith in customer service.
Thank you to that gentlemen who made sure my issue was resolved, gave me an alternative, waited for me to test the alternative and called me back as promised.
Regards Vinolia Letuka
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Replies (1)IdealPrepaid's replyOfficial
28 Sept 2025, 07:55Dear Helen
We apologise for people being unable to assist you, we will investigate what transpired and address the issue, but we would like to thank you for still writing up a review about Mongezi - thank you.
IdealPrepaid Management
We apologise for people being unable to assist you, we will investigate what transpired and address the issue, but we would like to thank you for still writing up a review about Mongezi - thank you.
IdealPrepaid Management
IdealPrepaid's reply28 Sept 2025, 07:55
Official
Dear Helen
We apologise for people being unable to assist you, we will investigate what transpired and address the issue, but we would like to thank you for still writing up a review about Mongezi - thank you.
IdealPrepaid Management
We apologise for people being unable to assist you, we will investigate what transpired and address the issue, but we would like to thank you for still writing up a review about Mongezi - thank you.
IdealPrepaid Management
