BE
Brenda E
1 reviews | Active since Apr 2013
07 Mar 2024, 12:53
Sky rocket Water Bill
These guys are ripping us off at Fernel Park, water bills fly around R1600 a month for a 2-bed apartment occupied by two people.
Helpful (0)
Replies (5)0
Replies (5)BE
Brenda E's updateReviewer Update
07 Mar 2024, 12:55We cannot buy Electricity until we settle the so-called water bill. Whatever you put for Electricity is automatically moved to water!
BE
Brenda E's update07 Mar 2024, 12:55
Reviewer Update
We cannot buy Electricity until we settle the so-called water bill. Whatever you put for Electricity is automatically moved to water!
IdealPrepaid's replyOfficial
08 Mar 2024, 15:51 Hi Brenda
Our manager from the the customer service team is trying to contact you to resolve the matter.
We do apologise for any inconvenience.
Regards
IdealPrepaid Management
Our manager from the the customer service team is trying to contact you to resolve the matter.
We do apologise for any inconvenience.
Regards
IdealPrepaid Management
IdealPrepaid's reply08 Mar 2024, 15:51
Official
Hi Brenda
Our manager from the the customer service team is trying to contact you to resolve the matter.
We do apologise for any inconvenience.
Regards
IdealPrepaid Management
Our manager from the the customer service team is trying to contact you to resolve the matter.
We do apologise for any inconvenience.
Regards
IdealPrepaid Management
IdealPrepaid's replyOfficial
11 Mar 2024, 07:31 Good day . Ideal prepaid is only responsible for reading the meters for the complex and billing in accordance with the usage as indicated by your meter.
We have sent a technician out to your unit to check the two meters. The report has come back that there is no problem with the meters themselves. Please can you direct your correspondence to the rental agent and Managing Agent of the building for further investigation
Kind Regards
We have sent a technician out to your unit to check the two meters. The report has come back that there is no problem with the meters themselves. Please can you direct your correspondence to the rental agent and Managing Agent of the building for further investigation
Kind Regards
IdealPrepaid's reply11 Mar 2024, 07:31
Official
Good day . Ideal prepaid is only responsible for reading the meters for the complex and billing in accordance with the usage as indicated by your meter.
We have sent a technician out to your unit to check the two meters. The report has come back that there is no problem with the meters themselves. Please can you direct your correspondence to the rental agent and Managing Agent of the building for further investigation
Kind Regards
We have sent a technician out to your unit to check the two meters. The report has come back that there is no problem with the meters themselves. Please can you direct your correspondence to the rental agent and Managing Agent of the building for further investigation
Kind Regards
BE
Brenda E's updateReviewer Update
11 Mar 2024, 15:57Hi IdealPrepaid,
I have directed my correspondence to the rental agent several times and they said I must contact Ideal Prepaid, so this back-and-forth is not working for me.
I have directed my correspondence to the rental agent several times and they said I must contact Ideal Prepaid, so this back-and-forth is not working for me.
BE
Brenda E's update11 Mar 2024, 15:57
Reviewer Update
Hi IdealPrepaid,
I have directed my correspondence to the rental agent several times and they said I must contact Ideal Prepaid, so this back-and-forth is not working for me.
I have directed my correspondence to the rental agent several times and they said I must contact Ideal Prepaid, so this back-and-forth is not working for me.
IdealPrepaid's replyOfficial
10 May 2024, 09:19Glad you got assisted
IdealPrepaid's reply10 May 2024, 09:19
Official
Glad you got assisted