Sheldon Macheke is the worst agent at Ideal Prepaid!!!

Never experienced such horrible and unprofessional service from Sheldon Macheke. I explained that I could not load a water token, bear in mind I had no water available at home. He could not even pick up that I mistakenly gave him the incorrect meter number and assumed that it was wrong. No probing or going the extra mile to assist a customer. He advised me to replace the batteries of the device and that it should be up and running, problem fixed. Hell no it was not fixed because he did not care to do any further trouble shooting. He went quiet and I had to ask him if he was still online but he abruptly ended the chat and there I was left with no resolution whatsoever. This is just plain rudeness and lack of product skills. What the heck is he still doing in a contact center????? People like him has no passion and is probably just sitting on his behind earning some bucks.What an embarrassment to such a crucial service provider. I have the transcript of the chat available as proof.