GS
Goodness S
1 reviews | Active since Jan 2023
27 Jan 2023, 12:21
******** - False information during sales
Very bad customer service. The agent gave me false information during sales, telling me that they will charge me 10% service fee when my tenants buy electricity through the banking app, after signing and buying 13 meters on the tenant form it says they will pay 14% service fees when buying electricity through the banking App. I asked to return the meters and get the refund they want to charge me 20% of the handling fees even though the meters are still in the box.
This company is *********** and would try everything to take your money. If you can, stay away. I will return the meters but I will never buy anything from them.
Helpful (0)
Replies (4)0
Replies (4)
IdealPrepaid's replyOfficial
27 Jan 2023, 12:49Dear Goodness,
We are truly sorry if the Sales Agent was not upfront with the information shared. We will definetely follow up to see who was dealing with the sale and investigate.
However, we are opposed to your allegations of being *********** or taking your money. All the information is shared on our website. We are totally open and transparent to the public.
We will however investigate this matter and get back to you asap.
Kind Regards
IdealPrepaid Management
We are truly sorry if the Sales Agent was not upfront with the information shared. We will definetely follow up to see who was dealing with the sale and investigate.
However, we are opposed to your allegations of being *********** or taking your money. All the information is shared on our website. We are totally open and transparent to the public.
We will however investigate this matter and get back to you asap.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply27 Jan 2023, 12:49
Official
Dear Goodness,
We are truly sorry if the Sales Agent was not upfront with the information shared. We will definetely follow up to see who was dealing with the sale and investigate.
However, we are opposed to your allegations of being *********** or taking your money. All the information is shared on our website. We are totally open and transparent to the public.
We will however investigate this matter and get back to you asap.
Kind Regards
IdealPrepaid Management
We are truly sorry if the Sales Agent was not upfront with the information shared. We will definetely follow up to see who was dealing with the sale and investigate.
However, we are opposed to your allegations of being *********** or taking your money. All the information is shared on our website. We are totally open and transparent to the public.
We will however investigate this matter and get back to you asap.
Kind Regards
IdealPrepaid Management
GS
Goodness S's updateReviewer Update
27 Jan 2023, 12:57You are taking my money. Why are you saying that I should pay 20% to return the meters? As a customer I have a right to return a product if I don't like it. Those meters are still new and I don't understand why you want me to 20%. That to me sounds like a ****. Other big shops such as builders, game, makro etc they do not charge any fee when a client returns a product but with you it's sound very clear that you focus on money rather than making your client happy first. I asked for key change token and I was told that I need to pay R250 per token, why? These meters are still new and the best way is to return them and never buy anything from you.
GS
Goodness S's update27 Jan 2023, 12:57
Reviewer Update
You are taking my money. Why are you saying that I should pay 20% to return the meters? As a customer I have a right to return a product if I don't like it. Those meters are still new and I don't understand why you want me to 20%. That to me sounds like a ****. Other big shops such as builders, game, makro etc they do not charge any fee when a client returns a product but with you it's sound very clear that you focus on money rather than making your client happy first. I asked for key change token and I was told that I need to pay R250 per token, why? These meters are still new and the best way is to return them and never buy anything from you.
IdealPrepaid's replyOfficial
27 Jan 2023, 14:57Dear Goodness,
We have handled this matter with you off this platform and we believe you have been assisted by Mr Stephen Pienaar.
Thank you.
IdealPrepaid Management
We have handled this matter with you off this platform and we believe you have been assisted by Mr Stephen Pienaar.
Thank you.
IdealPrepaid Management
IdealPrepaid's reply27 Jan 2023, 14:57
Official
Dear Goodness,
We have handled this matter with you off this platform and we believe you have been assisted by Mr Stephen Pienaar.
Thank you.
IdealPrepaid Management
We have handled this matter with you off this platform and we believe you have been assisted by Mr Stephen Pienaar.
Thank you.
IdealPrepaid Management
GS
Goodness S's updateReviewer Update
27 Jan 2023, 18:59I will only confirm that this issue has been resolved after receiving my refund. Waiting for the refund to be processed.
GS
Goodness S's update27 Jan 2023, 18:59
Reviewer Update
I will only confirm that this issue has been resolved after receiving my refund. Waiting for the refund to be processed.